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Privacy Policy
This Privacy Policy explains how Wazamba Casino handles personal information when players visit the website, create an account, use casino services or contact support. We aim to collect and use information fairly, transparently and only for appropriate business, security and legal purposes.
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Information we collect
When you use Wazamba Casino, we may handle information that identifies you or can reasonably be connected with your account or activity. The information collected depends on the services you use, the choices you make and the checks that are required before certain features can be provided. We seek to avoid collecting information that is not relevant to operating the website, supporting players, protecting the service or meeting applicable requirements.
On this page
Account and contact information
This may include your name, date of birth, country or state of residence, username, password, telephone details, email address and other information you provide when registering or updating an account. We may also keep records of your preferences, communications, support requests, responsible gaming choices and other information linked to your use of the account.
Verification information
To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. Depending on the circumstances, this can include an identity document, proof of address, payment verification information or details needed to assess unusual activity. Verification information is handled for account security, anti-fraud checks, responsible operation of the service and compliance with applicable obligations.
Payment and transaction records
We may handle information about deposits, withdrawals, winnings, account balances, payment methods, transaction dates and transaction status. Payment providers may process payment details directly, and we may receive information needed to confirm or reconcile a transaction. We do not need to retain every sensitive payment detail in order to maintain an account, but relevant transaction records may be kept for security, support, accounting and legal purposes.
Technical, device and usage information
When you access the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session times, referral information and actions taken on the website. We may also use logs and similar information to identify errors, maintain availability, improve performance, protect accounts and detect suspicious or unauthorised activity.
How we use information
Personal information is used for purposes connected with providing and managing the casino service. These purposes may include creating and administering your account, enabling requested features, processing account activity, confirming transactions and responding to questions or complaints. Information may also be used to communicate important service messages, such as security notices, account updates, changes to terms or information about a requested transaction.
- To open, maintain and secure your player account.
- To verify identity, age, account ownership and eligibility where checks are required.
- To process deposits, withdrawals and other account transactions through relevant payment arrangements.
- To prevent, investigate and respond to fraud, money laundering, collusion, abuse, account takeover and other harmful or unlawful activity.
- To provide customer support, review player requests and keep an accurate record of communications.
- To operate, test, troubleshoot and improve the website, software, security controls and user experience.
- To understand general usage trends and produce reports using aggregated or otherwise limited information where appropriate.
- To send marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
- To meet record-keeping, tax, accounting, dispute-handling and other obligations that apply to the service.
Where information is used for marketing, you can change your preferences or withdraw consent. Service and security messages are different from promotional messages and may still be sent when they are necessary to operate or protect your account. We do not use personal information for unrelated purposes unless this is allowed by applicable privacy requirements or you have been informed and given a relevant choice.
Sharing information
Information may be shared with service providers that help operate the website and provide functions such as payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, communications, security monitoring and analytics. These providers should receive information only as needed for their services and are expected to handle it securely and appropriately.
Information may also be disclosed where necessary to protect players, the website or another person, to investigate suspected misuse, to respond to a valid legal request or to meet an applicable obligation. If business operations change, information may be transferred as part of that change, subject to appropriate privacy protections. Some service providers may process information in locations outside Australia. Where this occurs, reasonable steps should be taken to protect the information in line with applicable requirements.
Cookies and online technologies
Wazamba Casino may use cookies and similar technologies to remember settings, keep you signed in, support account functions, understand how the website is used and help protect the service. Cookies are small files or identifiers stored on, or associated with, your device when you visit a website. Some are needed for core features, while others help with performance, preferences, analytics or relevant communications.
Cookies may allow the website to recognise a returning browser, preserve a session, remember selected options and identify technical problems. They may also help us understand which pages are useful and whether the website is working as intended. Information collected through cookies may be combined with account or device information where appropriate for the purposes described in this Privacy Policy.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may require you to enter information again. Browser settings differ between devices and browsers, so you should review the available controls for the browser you use. Changing cookie settings does not necessarily remove information that has already been collected or affect cookies that are required for security and account operation.
Your privacy choices, security and retention
How to exercise your data rights
You may ask to access the personal information we hold about you, request correction of information that is inaccurate or incomplete, or ask for deletion of your data where deletion is available. You may also withdraw consent to marketing communications at any time. To make a privacy or data request, contact support@wazamba-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to complete reasonable identity and security checks before releasing, changing or deleting information.
If you no longer want promotional communications, you can use the unsubscribe option in a marketing message where available or contact support@wazamba-casino.wtf. Withdrawal of marketing consent does not affect processing that is needed to operate your account, process transactions, maintain security, investigate suspected misuse or meet an applicable obligation. Where a request cannot be completed in full, we will explain the relevant reason in general terms.
Security of personal information
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and providers who need it for an appropriate purpose. Players also have an important role in security: use a unique password, keep login details private, sign out from shared devices and contact support promptly if you suspect that an account has been accessed without permission.
No online service can guarantee that information will always be completely secure. If we become aware of an incident that requires communication, we will respond in accordance with applicable requirements and take reasonable steps to limit harm, investigate the issue and improve protections.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account management, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of time depends on the type of record and the reason it must be retained. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Updates to this policy
This Privacy Policy may be updated when the website, services, privacy practices or applicable requirements change. The latest version will apply from the time it is published on the website. Players should review this page from time to time, particularly before providing new information or using a new feature. If a change is significant, additional notice may be provided where appropriate.
